Updates below
When UPS let me down last year in delivering my Christmas presents to my family in Texas in 2013, I attributed it to the Amazon avalanche and let it go. But they’ve done it again this year with my package to the same sister!
JK Hudson's User Experience Notes
Discovery Research • Iterative Design • Validation Research • Usability Research • Ship! • Repeat
When UPS let me down last year in delivering my Christmas presents to my family in Texas in 2013, I attributed it to the Amazon avalanche and let it go. But they’ve done it again this year with my package to the same sister!
On a recent trip, I was waiting for the hotel shuttle outside and a man pulled up in a red convertible Lamborghini. The only reason I know its was a Lamborghini is because I read it in large letters splayed across the back quarter panel. I hadn’t even noticed it until a toddler standing with his family nearby pointed and started saying “Wow!” repeatedly. He said it with a breathy, reverend tone. He was clearly delighted.