Featured Clients and Projects
Wells Fargo My focus was mainly on qualitative user research for the Customer Experience team. I also created designs for the Customer Insights pod and trained new CX team members in user personas. See the research samples below.
Bank of America I’m currently in the Global Markets team working on B2B projects. I also spent two years as their sole UX designer and user researcher in their cybersecurity division. I’ve shared my research methodology and projects. Case studies available upon request.
- Mobile Digital Assistant Case Study (research & design)
- CashPro Landing Case Study (research only)
American Airlines Check-in Kiosk Through a variety of projects, I have made the user interface more consistent, easier to translate, more usable and user-friendly for the American Airlines’ passengers. Case studies available upon request.
- Iterative Enhancements Case Study (PDF 400kb)
Sample Research Documents
These documents are based on the research process I learned from Wells Fargo. They’ve been successfully using this process for @10 years now. According to vendors like AnswerLab and Good Measure, it’s incredibly rigorous.
Research process flow (PDF)
Sample research timeline (PDF)
Sample kick-off template (PDF)
Sample screener template (PDF)
Sample discussion guide (PDF)
Comments or questions are welcome.
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