Design and Research Experience
Download Resume (Word doc and PDF)
XPO Logistics, Inc., Charlotte, NC
Aug 2019 – Present, Principal UX Researcher/UX Strategist
Bank of America, Charlotte, NC
2017 – 2018, UX Strategist / User Researcher / Interactive Designer (Consultant)
Wells Fargo, Charlotte, NC
2015-2016, Sr. User Researcher / Moderator (Consultant)
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- Managing and moderating usability studies on customer-facing banking products for desktop and mobile platforms
- Managing outside research vendors
- Synthesizing past research to inform new projects
- Creating persona task model chart designs
- Training new CX hires on the user personas and task models
- Consulting on a variety of quantitative and qualitative user testing processes with the customer experience (CX) team
- Research process documents (PDF)
LPL Financial, Charlotte, NC
2014-2015, UX Researcher / Interaction Designer (Consultant)
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- Redesigning a customer-facing compliance web application for desktop and tablet experience
- Interviewing end-users on current processes in existing application
- Providing UX, accessibility, and usability subject-matter expertise on customer-facing and employee-facing applications during major rewrite
Bank of America, Charlotte, NC
2012 – 2014, UX Researcher / Sr. Interactive Designer (Consultant)
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- Interviewed end users on current processes for enhancements on existing application and the creation of brand new applications for the cybersecurity team
- Created the user interface for an enterprise-wide internal web application following usability and user experience best practices
- Created and performed usability testing on end users
- Created UX documentation intranet
- Provided UX, accessibility, and usability subject-matter expertise on multiple applications in progress for the Global Information Security (GIS) team
TIAA-CREF, Charlotte, NC
2011 – 2012, Sr. Interactive Designer / Information Architect (Consultant)
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- Lead UX on CMS migration to FatWire
- Lead UX on user interface design for some customer-facing web products
- Lead UX on creating the UX intranet
American Airlines / Fenway Group, Fort Worth, TX
2007 – 2011, Sr. Interactive Designer / Information Architect and UX Consultant
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- Improved touchscreen interface design for user experience and accessibility on the check-in kiosks
- Established and maintain user experience best practices through heuristic analysis
and usability testing
- Introduced application-wide consistency across kiosk application by creating templated layouts, design patterns, style guides and wireframes for Flex/Agile development team during Internationalization efforts and a Flex rewrite
- Created and maintain UX intranet complete with interactive UML process flows (by use case and high-level overview) and wireframe prototypes that are now used for training new agents and referenced by business units for strategic corporate planning
The Creative Group / Art Squad, Dallas, TX
2006 – 2007, Freelance Graphic Designer
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- Created an interactive multimedia commercial real estate presentation for Cushman & Wakefield‘s sales department covering downtown Dallas
- Freelance projects for multiple clients, including: Home Interiors, PowerPact, Square One, Tenet Healthcare, The Urban Alternative, Tribal DDB
Dent Zone International,Inc / PDR LINX, Dallas, TX
2005 – 2006, Manager of Corporate Design (Creative Director)
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- Designed and managed trade show booth at a mid-sized event at NACE 2005
- Created print and multimedia materials for trade shows and recruiting events
- Redesigned and developed the interface for all of the company’s websites with tighter branding between Dent Zone and its subsidiaries
Fairfield Residential, LLC, Grand Prairie, Texas
2004 – 2005, Graphic and Web Designer
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- Maintained 150 apartment properties’ websites and marketing collateral
- Redesigned promotional sites to coordinate with marketing campaigns
Aquent Partners, Dallas, Texas / San Diego, California / Charlotte, NC
1995 – 2000, 2006 – 2007, 2015 – 2016
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- Some clients have been: CCN, Creative Solutions Ad Agency, Enterpulse, Ernst & Young, LLP., Interact Simulations, Intuit, Jems Communications, KPMG Pete Marwick (Palo Alto & Dallas locations), Mary Kay, Inc., Miller Freeman Publishing, NAMM (Natl Assoc. of Music Making), Pier 1 imports, Inc., Proxima Multimedia, QuickSilver Interactive, Sally’s Beauty, Scripps Clinic (expanded project descriptions)
Freelance Work
2001 – present
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- Clients and projects include: The Contemporary (Dallas Visual Arts Center), DigitalFish Technologies, inc., Romazone
Canopus Corporation, San Jose, California
2001, Creative Director – International Division
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- Lead successful overhaul of the company’s existing website to increase daily hits to over 100k
- Re-branded the website, packaging and collateral for consistent product branding in international markets, creating coattails from successful products to new products
- Created packaging design for localization in international markets, saving money
and ease of compliance with translation requirements in several countries
Digital Lighthouse Corp / Bonafide Development Resources, San Diego, California
2000 – 2001, Senior Graphic Designer
Design Projects have included:
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- Interactive touchscreen user interface design
- Internationalization of a software application
- Web animations & graphics
- Web page design & concepts
- Multimedia presentations for trade shows
- Medical research presentations and medical journal cover
- Catalogs-multiple product mix versions
- Print and on-screen presentations for consulting firms
- Interactive mini-catalog for distribution on CD-ROM
- Packaging for U.S. and International markets
- Ad agency experience on several national and international accounts
- Trade show booth graphics, directories, signage, and collateral
- Corporate identity and re-branding packages
Education
University of Texas at Arlington, Arlington, Texas
Bachelor of Fine Art
Additional Training
2018 Scaled Agile (SAFe)
2009 American Airlines — Agile Training
2007 Human Factors Intl. — Usability Testing training
1999-2001 San Diego Community College, San Diego, CA -Advanced training in web design, development and multimedia software
Skills
- Heuristic analysis, usability testing
- Iterative design, Agile development, information architecture
- Coordinate with clients, vendors and developers
- Creative problem solving
- Teamwork and mentoring, vendor management
Application and Programming Languages
Software
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- Adobe: Illustrator, InDesign, Photoshop, Dreamweaver, Fireworks
- Axure, Visio, Sketch, Omnigraffle
Programming languages
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- HTML5
- WordPress
- Cascading Style Sheets (CSS) and CSS3
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