Design and Research Experience

Download Resume (Word doc and PDF)

XPO Logistics, Inc., Charlotte, NC
Aug 2019 – Present, Principal UX Researcher/UX Strategist

  • Responsible for all brokerage division user research, including Freight Optimizer and SellXPO
  • Conducted mixed method research (quantitative and qualitative) using a combination of ethnography, SUS surveys, interest surveys, contextual inquiries, desirability studies, card sorts, participatory design workshops—both foundational and directional
  • Created and evangelized brokerage user personas
  • Found and cultivated UX champions on the business team from directors up to C-level
  • Lead internal mentoring lunch ‘n learn-type sessions (“UX Snacks”) for non-uxers to understand UX processes

Bank of America, Charlotte, NC
2017 – 2018, UX Strategist / User Researcher / Interactive Designer (Consultant)

    • Creating design system for wholesale interactive services team
    • Created the user interface and information architecture for an enterprise-wide compliance/regulatory application that increased efficiency by 10%
    • Created and moderated usability testing with end users on global B2B platforms and mobile AI tools
    • Created the interaction design and information architecture for a mobile AI tool that increased relationship manager’s productivity by 25%
    • Provided UX, accessibility, and usability subject-matter expertise on multiple applications in progress for the Wholesale team

Wells Fargo, Charlotte, NC
2015-2016, Sr. User Researcher / Moderator (Consultant)

    • Managing and moderating usability studies on customer-facing banking products for desktop and mobile platforms
    • Managing outside research vendors
    • Synthesizing past research to inform new projects
    • Creating persona task model chart designs
    • Training new CX hires on the user personas and task models
    • Consulting on a variety of quantitative and qualitative user testing processes with the customer experience (CX) team
    • Research process documents (PDF)

LPL Financial, Charlotte, NC
2014-2015, UX Researcher / Interaction Designer (Consultant)

    • Redesigning a customer-facing compliance web application for desktop and tablet experience
    • Interviewing end-users on current processes in existing application
    • Providing UX, accessibility, and usability subject-matter expertise on customer-facing and employee-facing applications during major rewrite

Bank of America, Charlotte, NC
2012 – 2014, UX Researcher / Sr. Interactive Designer (Consultant)

    • Interviewed end users on current processes for enhancements on existing application and the creation of brand new applications for the cybersecurity team
    • Created the user interface for an enterprise-wide internal web application following usability and user experience best practices
    • Created and performed usability testing on end users
    • Created UX documentation intranet
    • Provided UX, accessibility, and usability subject-matter expertise on multiple applications in progress for the Global Information Security (GIS) team

TIAA-CREF, Charlotte, NC
2011 – 2012, Sr. Interactive Designer / Information Architect (Consultant)

    • Lead UX on CMS migration to FatWire
    • Lead UX on user interface design for some customer-facing web products
    • Lead UX on creating the UX intranet

American Airlines / Fenway Group, Fort Worth, TX
2007 – 2011, Sr. Interactive Designer / Information Architect and UX Consultant

    • Improved touchscreen interface design for user experience and accessibility on the check-in kiosks
    • Established and maintain user experience best practices through heuristic analysis
      and usability testing
    • Introduced application-wide consistency across kiosk application by creating templated layouts, design patterns, style guides and wireframes for Flex/Agile development team during Internationalization efforts and a Flex rewrite
    • Created and maintain UX intranet complete with interactive UML process flows (by use case and high-level overview) and wireframe prototypes that are now used for training new agents and referenced by business units for strategic corporate planning

The Creative Group / Art Squad, Dallas, TX
2006 – 2007, Freelance Graphic Designer

    • Created an interactive multimedia commercial real estate presentation for Cushman & Wakefield‘s sales department covering downtown Dallas
    • Freelance projects for multiple clients, including: Home Interiors, PowerPact, Square One, Tenet Healthcare, The Urban Alternative, Tribal DDB

Dent Zone International,Inc / PDR LINX, Dallas, TX
2005 – 2006, Manager of Corporate Design (Creative Director)

    • Designed and managed trade show booth at a mid-sized event at NACE 2005
    • Created print and multimedia materials for trade shows and recruiting events
    • Redesigned and developed the interface for all of the company’s websites with tighter branding between Dent Zone and its subsidiaries

Fairfield Residential, LLC, Grand Prairie, Texas
2004 – 2005, Graphic and Web Designer

    • Maintained 150 apartment properties’ websites and marketing collateral
    • Redesigned promotional sites to coordinate with marketing campaigns

Aquent Partners, Dallas, Texas / San Diego, California / Charlotte, NC
1995 – 2000, 2006 – 2007, 2015 – 2016

    • Some clients have been: CCN, Creative Solutions Ad Agency, Enterpulse, Ernst & Young, LLP., Interact Simulations, Intuit, Jems Communications, KPMG Pete Marwick (Palo Alto & Dallas locations), Mary Kay, Inc., Miller Freeman Publishing, NAMM (Natl Assoc. of Music Making), Pier 1 imports, Inc., Proxima Multimedia, QuickSilver Interactive, Sally’s Beauty, Scripps Clinic (expanded project descriptions)

Freelance Work
2001 – present

    • Clients and projects include: The Contemporary (Dallas Visual Arts Center), DigitalFish Technologies, inc., Romazone

Canopus Corporation, San Jose, California
2001, Creative Director – International Division

    • Lead successful overhaul of the company’s existing website to increase daily hits to over 100k
    • Re-branded the website, packaging and collateral for consistent product branding in international markets, creating coattails from successful products to new products
    • Created packaging design for localization in international markets, saving money
      and ease of compliance with translation requirements in several countries

Digital Lighthouse Corp / Bonafide Development Resources, San Diego, California
2000 – 2001, Senior Graphic Designer

Design Projects have included:
    • Interactive touchscreen user interface design
    • Internationalization of a software application
    • Web animations & graphics
    • Web page design & concepts
    • Multimedia presentations for trade shows
    • Medical research presentations and medical journal cover
    • Catalogs-multiple product mix versions
    • Print and on-screen presentations for consulting firms
    • Interactive mini-catalog for distribution on CD-ROM
    • Packaging for U.S. and International markets
    • Ad agency experience on several national and international accounts
    • Trade show booth graphics, directories, signage, and collateral
    • Corporate identity and re-branding packages


University of Texas at Arlington, Arlington, Texas
Bachelor of Fine Art

Additional Training

2018 Scaled Agile (SAFe)

2009 American Airlines — Agile Training

2007 Human Factors Intl. — Usability Testing training

1999-2001 San Diego Community College, San Diego, CA -Advanced training in web design, development and multimedia software


  • Heuristic analysis, usability testing
  • Iterative design, Agile development, information architecture
  • Coordinate with clients, vendors and developers
  • Creative problem solving
  • Teamwork and mentoring, vendor management

Application and Programming Languages

    • Adobe: Illustrator, InDesign, Photoshop, Dreamweaver, Fireworks
    • Axure, Visio, Sketch, Omnigraffle
Programming languages
    • HTML5
    • WordPress
    • Cascading Style Sheets (CSS) and CSS3