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Virtual Design Wall: UX for the Product Team

What is a Virtual  Design Wall?

A virtual design wall is basically a UX intranet site where your product/project team can view all the UX deliverables. It can be as simple or complex as needed by the product owner and stakeholders.

My virtual design wall process evolved over four years. When I started working on the American Airline’s self-service kiosk (as a UX team of one), I suddenly found myself overwhelmed with the sheer volume of requests from my immediate and extended product team. The only reasonable way to deal with it was to make all my deliverables available on a UX intranet. It works so well that I’ve included that in my process since. read more

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Frequency: Tell me how often you do it and I’ll reveal your expertise level

Designing for a touch screen kiosk ≠ designing for a touch screen phone/tablet

Hey! This isn’t that kind of blog.

Last week, we discussed location issues in touch screen kiosk design. This week we’ll talk about how frequency of use impacts the user’s needs. read more

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Location, Location, Location: Where is your touch screen?

Designing for a touch screen kiosk ≠ designing for a touch screen phone/tablet

Just because a kiosk has a touchscreen, do not mistake it for an over-sized smart phone or tablet. The user experience and usability issues are vastly different. This is the first in a series of articles discussing the user persona differences you need to keep in mind when designing for a kiosk interface versus a mobile interface. read more